Keep Your Platform Running, Without an In-House Specialist Team
Once your platform is live, we keep it healthy — proactive monitoring, ongoing enhancements, and direct access to the specialists who built it.
Talk About Managed ServicesOverview
A data platform's value compounds over time — but only if it stays current and aligned to evolving business needs. Qrestik's Managed Services model gives clients ongoing access to the same Microsoft Fabric, Power BI, and platform specialists who delivered the original build, on a predictable monthly retainer — eliminating the need to retain that expertise in-house.
A data platform, SAP environment, or analytics estate delivers compounding value over time — but only if it stays current, performant, and aligned to evolving business needs. Most organisations cannot justify retaining full-time platform specialists in-house, yet relying on ad-hoc contractor support creates knowledge gaps, inconsistent quality, and slow response times when pipelines fail or reports break.
Qrestik's Managed Services model provides ongoing access to the same Microsoft Fabric, Power BI, Databricks, and SAP specialists who delivered the original build — on a predictable monthly retainer. This eliminates the cost and risk of rebuilding institutional knowledge every time a new contractor joins, while ensuring the platform evolves with your business rather than stagnating after go-live.
Our managed services scope covers proactive pipeline monitoring, troubleshooting and resolution of data load failures, minor Power BI report enhancements, source-system field change accommodation, performance tuning, monthly health reviews, and quarterly business review meetings with technical and business stakeholders. New dashboard development, advanced AI builds, and additional data source integrations are scoped as separate engagements — keeping the retainer predictable and the scope transparent.
What's Included
- Proactive monitoring of data pipeline execution and performance metrics
- Troubleshooting and resolution of data load failures or integration issues
- Minor enhancements to Power BI reports and visualisations
- Adjustments to accommodate source-system field changes or additions
- Performance tuning of data pipelines and Power BI semantic models
- Monthly platform health reviews and optimisation recommendations
- Email and phone support during business hours
- Quarterly business review meetings with technical and business stakeholders
What's Not Included
Separate engagement scope
- New dashboard or report development beyond original scope
- Forecasting, machine learning, or advanced AI capability builds
- Additional data source integrations beyond the original platform scope
Pricing
Predictable monthly retainer — scoped to platform size and complexity during onboarding.
Who We Serve
Industries & Client Profiles
Managed Services is designed for organisations that have completed a platform build with Qrestik — or equivalent maturity — and need ongoing specialist support without expanding headcount.
- Public Sector — ongoing data lake and Power BI platform support
- Retail — POS analytics platform monitoring and enhancement
- BFSI — compliant platform operations and audit-ready reporting support
- Manufacturing — SAP and analytics platform health management
- Professional Services — reporting platform maintenance and tuning
Delivery Approach
How We Deliver
Managed Services onboarding follows a structured transition from project delivery to ongoing operations — ensuring continuity, not a handoff cliff.
Transition Planning
Knowledge transfer from project team, documentation review, monitoring baseline establishment, and support channel setup — typically completed within two weeks of go-live.
Proactive Monitoring
Automated pipeline health checks, performance metric tracking, and alerting for data load failures or integration issues — with defined response time commitments.
Incident Resolution
Troubleshooting and resolution of platform issues during business hours, with escalation procedures for critical incidents affecting production reporting or operations.
Enhancement Sprints
Minor report adjustments, field mapping updates, and performance tuning included in retainer scope — with change requests logged and prioritised in monthly reviews.
Quarterly Business Reviews
Structured QBRs with technical and business stakeholders — reviewing platform health, usage metrics, optimisation opportunities, and roadmap alignment.
Why Qrestik
Qrestik Managed Services is delivered by the same specialists who built your platform — not a generic helpdesk. We understand your data model, pipeline architecture, and business context because we created them. This continuity is the difference between a support contract that closes tickets and a managed partnership that keeps your platform delivering value quarter after quarter. Predictable monthly retainer pricing is scoped during onboarding based on platform size, complexity, and support hours required.
Frequently Asked Questions
What is included in Qrestik Managed Services?
The retainer includes proactive monitoring of data pipeline execution and performance, troubleshooting and resolution of data load failures, minor Power BI report and visualisation enhancements, adjustments for source-system field changes, performance tuning of pipelines and semantic models, monthly platform health reviews, email and phone support during business hours, and quarterly business review meetings.
What is not included in the managed services retainer?
New dashboard or report development beyond the original platform scope, forecasting and machine learning builds, advanced AI capability development, and additional data source integrations beyond the original platform are scoped as separate engagements. This keeps the monthly retainer predictable and transparent.
How is managed services pricing structured?
Pricing is a predictable monthly retainer scoped during onboarding based on platform size, number of data sources, report inventory, and required support hours. We provide a clear scope document at onboarding so there is no ambiguity about what is included.
Can Qrestik provide managed services for a platform we did not build?
In most cases, yes — following a transition assessment where our team reviews the existing architecture, documentation, and platform health. The onboarding phase may be longer for platforms we did not originally deliver, as knowledge transfer and monitoring baseline establishment require additional discovery.
Explore Other Services
View All
SAP Services
SAP S/4HANA and SAP Business One implementation, migration, and supply chain automation — without disrupting business-critical operations.
Data & Analytics
Microsoft Fabric and Databricks Lakehouse platforms built on Medallion Architecture — turning fragmented data into governed, AI-ready intelligence.
Microsoft Services
Microsoft 365, Dynamics 365, Power Platform, and Microsoft Copilot — enabling enterprise-grade collaboration, automation, and AI productivity.